Frequently Asked Questions
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What are the policies on visiting and Phone Use?
Upon staff approval, visits and phone contacts are provided based on individual treatment plans. Visiting days are Sundays 1-4:30 p.m. and pay phones are available for use between program activities and groups.
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What things are prohibited?
Cell phones, vapes, computers, laptops, tablets, e-readers, Smart-watches, electronic devices of any kind, hair clippers/trimmers, aftershaves, cologne, perfume, any alcohol-based product (including mouthwash) or weapons.
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Do I need any money?
No. It is not necessary while in detox and residential treatment. However you may arrange for $20.00 to $40.00 maximum weekly if you prefer. We have soda machines and small snacks/candy available for purchase. All proceeds go back to the clients in the form of more snacks/sodas for purchase.
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Do you offer family services?
Yes. All family members are encouraged to work closely with our staff during the treatment process and are encouraged to attend our three-day Family Program.
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May I bring prescription medication?
Yes. Only current physician-prescribed medications in the original prescription bottle, in the client’s own name, with sufficient supply (or refills) for the length of stay in treatment.
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What should the family do if there is an emergency at home?
Family may contact counseling staff 24 hours a day, any day of the week.
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Who should I contact to discuss legal concerns?
Feel free to speak to any staff member and they will direct you to the appropriate person for help.
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Is smoking permitted?
In designated areas only. Vaping is not permitted on campus.
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Should I bring my personal vehicle?
In most circumstances, no, unless approved by staff prior to admission.
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Do you take Medi-Cal?
Yes, we are contracted with Riverside County Medi-Cal. If you have Riverside County Medi-Cal, you must go through the assessment and referral process through the CARES line @ (800) 499-3008
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Do you take Medicare?
Please contact the CARES line @ (800) 499-3008 for more information on placement for treatment within Riverside County.